FAQ’s

Click a topic for more info..

Account Types

Club Account

What is a Prestaslots Club account?

Lobby Account

What is a Prestaslots Lobby account?

Lobby Login

Lobby Button

Log in with the lobby button..

AuthLink

Log in with your unique authenticated link..

PIN & Password

Log in with a PIN and password..

Bonuses

Activate Bonuses

How do I activate a bonus and what happens when I close a bonus or make a deposit during an active bonus?

Cash-Back Bonus

Daily Cash-Back Bonus explained!

Missing Bonuses

Why are my bonuses missing?

Payment Methods

Cash App

Paying with Cash App..

Cryptocurrency

Pay with Bitcoin, Matic, XRP..

Cash App Guide

Deposit

How to deposit with Cash App..

Withdraw

How to withdraw to Cash App..

Wallet

Features

How to use the wallet..

Depositing

Credits

When are my credits loaded?

Underpaid

I underpaid, what now?

Refunds

Are refunds offered?

Withdrawing

Verification

Is verification required?

On-hold

Why is my withdrawal “On hold”?

Cancelled

Why was my withdrawal cancelled?

Insufficient Credits

I get this message when withdrawing; “Insufficient credits, please update quantity”

Payout Info

Payout Currency

How do I get paid?

Bitcoin & XRP Addresses

How do I find my Bitcoin and XRP addresses?

Payment Days

When are payouts processed?

Receive Winnings

How long to receive my winnings?

Transaction Status

Can I track the transaction status?

Amount Difference

Why did I get less or more USD than the withdrawal amount?

User Account

Fake Details

Registering with fake details and other..

Multiple Accounts

Can I register more than one account?

Privacy & Security

How we keep your account details private and secure..

Bonus Conditions

Bonus Conditions

Welcome & Other Bonuses, Free Spins..