FAQ’s
Click a topic for more info..
Account Types
Club Account
What is a Prestaslots Club account?
Lobby Account
What is a Prestaslots Lobby account?
Lobby Login
Lobby Button
Log in with the lobby button..
AuthLink
Log in with your unique authenticated link..
PIN & Password
Log in with a PIN and password..
Bonuses
Activate Bonuses
How do I activate a bonus and what happens when I close a bonus or make a deposit during an active bonus?
Cash-Back Bonus
Daily Cash-Back Bonus explained!
Missing Bonuses
Why are my bonuses missing?
Payment Methods
Cash App
Paying with Cash App..
Cryptocurrency
Pay with Bitcoin, Matic, XRP..
Cash App Guide
Deposit
How to deposit with Cash App..
Withdraw
How to withdraw to Cash App..
Wallet
Features
How to use the wallet..
Depositing
Credits
When are my credits loaded?
Underpaid
I underpaid, what now?
Refunds
Are refunds offered?
Withdrawing
Verification
Is verification required?
On-hold
Why is my withdrawal “On hold”?
Cancelled
Why was my withdrawal cancelled?
Insufficient Credits
I get this message when withdrawing; “Insufficient credits, please update quantity”
Payout Info
Payout Currency
How do I get paid?
Bitcoin & XRP Addresses
How do I find my Bitcoin and XRP addresses?
Payment Days
When are payouts processed?
Receive Winnings
How long to receive my winnings?
Transaction Status
Can I track the transaction status?
Amount Difference
Why did I get less or more USD than the withdrawal amount?
User Account
Fake Details
Registering with fake details and other..
Multiple Accounts
Can I register more than one account?
Privacy & Security
How we keep your account details private and secure..
Bonus Conditions
Bonus Conditions
Welcome & Other Bonuses, Free Spins..
